Training courses available at Hart Training & Recruitment
Discover our menu of Hart’s training courses we deliver both online and in-person.
An overview of the range of training courses Hart offer are described below. Scroll through the course details below and contact the team with any questions or requests.
We deliver our training courses live online via Teams or Zoom. And we offer flexible delivery time slots and onsite delivery is also available on request.
Moving from Managing into Leading
Aim of training course: To equip managers with the leadership tools and techniques for leading, communicating with, influencing, engaging, coaching and developing the people they lead.
Learning Outcomes:
Leadership skills for achieving vision and organisational goals and objectives
Exploring how behavior impacts on results and development of the team
Engaging and motivating to increase productivity
Negotiating win-win outcomes
Creating a culture of personal development and constructive feedback
Ability to use structured coaching process to develop and grow others
Promoting a culture of recognizing and rewarding effort and results
Driving a continuous learning culture within the organisation
Promoting a culture of collaboration, trust, information sharing and teamwork
Nurturing relationships and promoting organisational team working
Recognising diverse talents and strengths for working together
Creating a culture of handling conflicts in an open and constructive manner
Coaching Skills for Leaders
Aim of training course: For business leaders to understand the difference between coaching and mentoring. Learn to use a coaching framework for developing their team members and growing their business.
Learning Outcomes:
Different leading style
Using the RAFT Coaching Model to develop others
Using the Coaching Wheel creatively for developing individuals, teams and organisations
Use the GROW Model to help others achieve their objectives
Understand the value of going into a ‘know nothing state’
Use the ORBIT coaching tool to create quarterly and annual action plans for teams and organisations
Creative Problem Solving and Negotiating Skills
Aim of training course: To encourage the participants to think creatively and look at various creative ways of overcoming problems in the workplace. Respecting the forces required to encourage creativity in the workplace. Learning how to take control of their time and state to create ‘creative thinking space’.
Learning Outcomes:
Use different mind techniques for thinking more creatively
Remove mental roadblock to creativity
Find new ways of approaching existing problems
Create a good decision making state
Move mindsets from problems to solutions
Know how to negotiate win – win solutions
Use the different styles of negotiation
Presenting Powerfully
Aim of training course: To become a powerful, confident and persuasive presenter who is able to deal with any size of audience in a professional and engaging way. All delegates are videoed and personally coached each day to record progress and build confidence in delivering presentations.
Learning Outcomes:
Recognise the different stages of the change curve to make adjustments in your behaviour for managing change smoothly
Build the flexibility and resilience required to deal with change
Understand why people resist change
Help you team move through the change process as smoothly as possible
Professional Selling Skills
Aim of training course: Developing the skills of customer focused selling by using the ISPIN selling model. Creating and growing sustainable business relationships
Learning Outcomes:
Inside and outside worlds
The Art and Skill of Selling
Creating a Professional Selling Mindset
Being FAB
Client Focused Selling
The SPIN Selling Model
Overcoming objections
Closing confidently
Giving structured feedback
Focusing on Goals and Objectives
Self-Managing Your Happiness at Work
Aim of training course: To deliver a fun, learning experience where the team members:
Learn tools and techniques to help control the stress and pressure of today’s workplace and learn to lead a happier life
Learn to deal more effectively with continued change
Explore how the way we think and behave impacts on results and development of the team and organisation as a whole
Learn how a happier team is a more productive team
Learning Outcomes:
Recognising the difference between ‘resourceful’ stress and ‘unresourceful’ stress
Building more confidence and resilience for dealing with workplace pressures
The emotional impact of the ‘change curve’
Seeing things from the perspective of others
Understanding the impact negative self-talk has on health, happiness and wellbeing
The science behind the threat and reward states
Learning strategies for changing emotional states
Changing negative anchors
Using NLP Skills in Business
Aim of training course: For business leaders to gain a foundation level understanding of NLP (Neuro Linguistic Programming). Learn to use NLP skills in the workplace to enhance communication. Understand the range of NLP tools and learn about the history, nature and application of NLP in the workplace. Discover how our thoughts influence our ability to achieve objectives and communicate appropriately. Further details on NLP skills in business training course.
Learning Outcomes:
Understanding the NLP model of communication: sensory experience, coding, emotions, representations, and behaviour
Strengthening the capability for understanding others by building good relationships and communicating more effectively
Learning how to solve problems creatively, clarify emphasize objectives
Using NLP techniques to handle difficult people and situations and build better rapport with customers and peers
Transforming negative beliefs in all aspects of our life
For more information on Hart’s training courses, to discuss private company courses, tailor the course to meet your requirements, or to book a place, please contact Phillippa Hart on 0121 360 6000, 07967020056, or email info@hartrecruitment.co.uk
Meet your trainers
Fiona Campbell NLP Corporate Facilitator
Fiona Campbell is an international Corporate Facilitator, NLP (Neuro Linguistic Programming) Trainer, Executive Coach and Clinical Hypnotherapist. She has been helping senior leaders develop the mind set of resilience and focus for building successful teams for over 30 years. In her former career she was a Sales Manager with Xerox in the Middle East and a Sales Manager with Yellow Pages.
Phillippa Hart Managing Director
Phillippa Hart is the Managing Director of Hart Recruitment and has built a strong reputation for quality service and staffing solutions within Birmingham and the surrounding areas. With many years of working within HR, Training and the Recruitment industry, Phillippa has developed a team whose expertise, professionalism, long service and values focus on building partnerships with you the client and you the candidate.
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Moving from Managing into Leading
