Create your CV
CVs are important because no matter how good you are, somebody who has never met you has to believe it. It might seem unfair (and we think it is too), but getting it right could be the difference between your dream job and settling for something else.
So your CV needs to be more than a list of your previous experience and individual qualities. It should be persuasive. Both in the way that it’s written and the examples you give as evidence. That means your CV should be specific to each job you apply for. For each version, we recommend you emphasise the achievements, skills and experience that a particular employer is looking for.
Your CV starts here
Don’t know where to begin? Starting a CV from scratch can be daunting. Use our CV tool below to compile your strengths, areas of expertise and career history. We’ll put together a draft CV and email it to you, so you have something to work from.
We’re in constant dialogue with employers, often forming long and positive relationships with them. We know what they’re looking for in their candidates, and with that expertise we can help put together the perfect CV.
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Job Details Examples
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Account Management
- Assist with annual external audit and DOI examination.
- Complete requested materials.
- Assist in preparing assigned schedules for the annual and interim audit.
- Coordinate and resolve various issues with bank such as cleared check differences, bank fee anomalies, targeted balance calculations and enhancements to online services.
- Assist with testing and receive final approval for system reports required for management, financial reporting and general ledger reconciliations
- Producing reports on a regular basis
- Preparing accounts and reconciling balance sheets
- Providing financial information for annual budget planning
- Completing statistical and other financial returns and providing support for the monitoring of projects
- Ensuring that accurate funding claims are produced and submitted
- Managing and supporting a team of staff members
- Preparing monthly management accounts for the company’s capital
- Responsible for analysing data and understanding variances
- Responsible for data manipulation using Excel
- Responsible for capitalising when closing off projects
- Producing monthly cashflow reports
- Reporting financial information to the senior management team
- Manage Fixed Assets
- Interface with management in various departments, including engineering, sales operations, IT and legal
- Quarterly balance sheet and P & L Fluctuation Analysis
Accountant
- Assist with annual external audit and DOI examination.
- Complete requested materials.
- Assist in preparing assigned schedules for the annual and interim audit.
- Coordinate and resolve various issues with bank such as cleared check differences, bank fee anomalies, targeted balance calculations and enhancements to online services.
- Assist with testing and receive final approval for system reports required for management, financial reporting and general ledger reconciliations
- Producing reports on a regular basis
- Preparing accounts and reconciling balance sheets
- Providing financial information for annual budget planning
- Completing statistical and other financial returns and providing support for the monitoring of projects
- Ensuring that accurate funding claims are produced and submitted
- Managing and supporting a team of staff members
- Preparing monthly management accounts for the company’s capital
- Responsible for analysing data and understanding variances
- Responsible for data manipulation using Excel
- Responsible for capitalising when closing off projects
- Producing monthly cashflow reports
- Reporting financial information to the senior management team
- Manage Fixed Assets
- Interface with management in various departments, including engineering, sales operations, IT and legal
- Quarterly balance sheet and P & L Fluctuation Analysis
Auditor
- Managing incoming monies and allocating to the appropriate account,
- Ensuring accounts have not reached their credit limits and putting accounts on stop where necessary.
- Ensuring accounts have credit insurance, collating invoices and banking, raising purchase requisitions
- Processing expenses
- Assisting in the accurate and timely bank reconciliation
- Assisting in the balance sheet reconciliation for the company’s various accounts
- Journal posting on the company’s general ledger and profit and loss accounts
- Assisting with month end accounting
- Data entry
- Responsible for managing budgets and accounts for various departments
- Assisting in the preparation for reviews on a 6 month basis, and end of year
- Monitoring and analysing expenditure whilst suggesting ways to cut costs.
- Assisting other members of the finance team in any duties
- Providing administration support as and when necessary
- Overseeing the purchase ledger and liaising with team
- Assisting in preparing annual budgets and quarterly forecasts
- Maintaining capital expenditure system and producing monthly reports
- Responsible for expenditure and variance analysis
- Analysing stock movement and discrepancies.
- Producing daily and weekly key performance reports
- Managing accruals and prepayments
- Dealing with a variety of accounts based calls and queries
Buyer and Procurement
- Sourcing new suppliers and negotiating rates
- Meeting with suppliers and agreeing contracts
- Liaising with European suppliers via telephone and email
- Identifying cost reduction opportunities
- Working to tender schedules
- Involvement in new product development purchases
- Facilitate a competitive tendering process
- Develop and manage contract schedule, prepare tender packages for existing and prospective new suppliers and negotiate pricing structure
- Demonstrate excellent understanding of each specific process at the supplier including manufacturing / contracting capabilities and processes as suppliers
- Effectively manage good working relationships with all suppliers and contractors ensuring the company is a preferred customer in supply chain management terms
- Agree, review and gain approval for all on-going changes to contract prices
- Actively negotiate ad-hoc purchases where required
- Manage disputes with suppliers over issues such as pricing, payments, specifications, rebates, claims, etc.
- Develop and report against agreed key performance indicators
- Manage and be responsible for suppliers including all commercial aspects, vendor performance / measurement, quarterly review and market trends
- Analyse commodity areas, evaluating current and any alternative suppliers to the benefit of the company including competitive position, pricing and effect on the market
- Initiate and implement cost saving projects through continuous improvement methodology
- Reporting
- Proactively deliver regular updates on cost saving projects, workload plan, award of contract papers and any other identified reports
- Actively liaise with colleagues in Procurement and other departments
Call Centre / Customer Services
- Being the first point of contact for all incoming calls and dealing with existing enquiries, maintaining a calm professional and highly organised approach.
- Processing high volumes of customer orders via telephone, fax and email
- Providing advice on products and/or services
- Ensuring all orders are processed for correct delivery
- Making outbound calls to existing clients and advising them on promotions and new products
- Contacting customers to obtain their feedback on the company’s services
- Assisting in resolving customer queries and complaints to a satisfactory conclusion by following organisational procedures
- Responsible for building sound customer relationships in order to ensure repeat business
- Monitoring customer satisfaction surveys ensuring they are being conducted
- Liaising with a wide range of departments across the business
- Collating customer information and inputting details
- General administration duties as and when required
- Responsible for building sound customer relationships in order to ensure repeat business
- Contribute positively to the team’s performance by using call centre telephones appropriately, monitoring wall-boards and other team activity to ensure Customers receive a quality service
Credit Control
- Credit control and managing a section of sales ledger through telephone, email and written correspondence
- Chasing the ledger for outstanding payments
- Producing and despatching invoices
- Opening new accounts
- Processing credit checks
- Entering received payments onto the company system
- Demonstrate commercial awareness in making decisions concerning debtors
- Handle individual debtors and make assessments and judgements when negotiating or agreeing payment plans in accordance with company policy
- Demonstrate commercial awareness in making decisions concerning debtors
- Have the ability to work with professional third party agents
- Reporting to the Sales Ledger Manager, improving cash flow and minimising debt
- Contacting customers to follow up on late payments and resolve payment issues
- Calling in external Credit collection agencies
- Flagging concerns regarding communication delays and/or customer ability to pay to Credit Manager
- Releasing or holding orders in accordance with Credit Control procedures
- Dealing with legal resources to assist in settlement of outstanding debts as required
- Monitoring customer payment patterns
- Working closely with the Sales department, building and developing customer relations
- Carrying out credit checks on all new customer accounts
- Dealing with the litigation of the accounts, escalating until handover to the legal team
- Producing Excel spreadsheets and reporting back to management
- General administration work
Finance Assistant
- Managing incoming monies and allocating to the appropriate account,
- Ensuring accounts have not reached their credit limits and putting accounts on stop where necessary.
- Ensuring accounts have credit insurance, collating invoices and banking, raising purchase requisitions
- Processing expenses
- Assisting in the accurate and timely bank reconciliation
- Assisting in the balance sheet reconciliation for the company’s various accounts
- Journal posting on the company’s general ledger and profit and loss accounts
- Assisting with month end accounting
- Data entry
- Responsible for managing budgets and accounts for various departments
- Assisting in the preparation for reviews on a 6 month basis, and end of year
- Monitoring and analysing expenditure whilst suggesting ways to cut costs.
- Assisting other members of the finance team in any duties
- Providing administration support as and when necessary
- Overseeing the purchase ledger and liaising with team
- Assisting in preparing annual budgets and quarterly forecasts
- Maintaining capital expenditure system and producing monthly reports
- Responsible for expenditure and variance analysis
- Analysing stock movement and discrepancies.
- Producing daily and weekly key performance reports
- Managing accruals and prepayments
- Dealing with a variety of accounts based calls and queries
General Administrator
- General reception duties, including answering the telephone, responding to emails and sending out letters
- Dealing with a high volume of telephone calls in a professional and courteous manner
- Maintaining the company diary, and updating with new entries where necessary and emailing out reminders to colleagues in correspondence with important dates etc.
- Dealing with incoming and outgoing post
- Ensuring that the stationary stock is kept at a reasonable level
- Behaving as an ambassador for the company at all times
- Meeting and greeting guests and clients
- Minute taking
- Drafting any documents and correspondence where necessary
- Being responsible for general morning office procedures including voicemail
- Maintaining data on the computer system
- Managing the IT systems within the company
- Handling any branch IT queries and resolving appropriately
- Managing the website, updating information and liaising with hosting company
- Recommending new systems and procedures to streamline existing practices to management
- Collating weekly and monthly statistics for KPI’s
- Producing monthly reports
- Identifying unnecessary costs and recommending controls to Line Manager
- Ensuring that the working practices, facility, and it’s equipment are maintained to the highest standards according to Health and Safety
- Supporting the company with adhoc projects when instructed
- Copying and filing duties
General Manager / Team Leader
- Effectively leading and motivating the team
- Monitoring and reviewing staff performance and achievement on a regular basis including annual appraisals and review of Key Performance Indicators Providing coaching and guidance to staff
- Motivating staff both collectively and individually
- Providing support to individuals to help develop and maintain their performance
- Providing learning opportunities for colleagues
- Advising team members about their performance and addressing problems affecting their performance
- Reducing and managing conflict in your team
- Assigning work to staff, explaining how the tasks/duties should be carried out
- Approving time records and requests for annual leave
- Set goals and objectives for your are
- Responsible for the leadership and management of your area
- Encouraging ownership of individual performance
- Monitoring KPI’s and ensuring ownership of employees personal development
- Department communication – encourage respect and open communication
- Collating and reviewing figures for department for presentation to the Director on a weekly basis
- Department communication – encourage respect and open communication
- Running and/or attending internal meetings to ensure inter-department communication is fluid
- Responsibility for all areas of performance management such as conducting disciplinaries, grievances appraisals and reviews
- Involvement with development plans, mentoring and coaching activity where required
- Assisting in recruitment, induction and training of new team members
- Promoting equality of opportunity, diversity and inclusion
- Developing and implement operational initiatives and procedures for your area
- Organising and leading meetings within your area
- Work with others to improve customer service
- Prepare for and participate in quality audits
- Manage the development and marketing of products/services
- Prepare sales proposals and deliver sales presentations
- Sell products/services to customers
- Working closely with other departments such as Human Resources, Marketing, Finance etc.
- Building and sustaining collaborative relationships with others internally and externally
- Ensuring health and safety requirements are met
HR Administrator
- Provide administrative support to other HR team members
- Produce confidential documentation such as offer letters, contracts of employment, disciplinary and grievance notes
- Processing authorised holiday requests
- Maintaining absence management data
- Ensuring payroll are notified of changes to staff terms and conditions
- Collate and circulate paperwork
- Prepare statistical reports
- Entering data on IT systems
- Support the HR Advisors and Managers in researching and developing existing and new policy and procedures
- Maintaining a complete and up-to-date bank of job descriptions and person specifications
- Ensuring all staff information is correctly and regularly updated
- Support the recruitment activity within the business
- Act on management instruction and staff requests in a timely manner
- Providing administration support to company staff training events
- Arranging meetings for HR managers
HR Advisor
- Support the HR function in aligning agendas toward a common goal, encourage greater collaboration between departments, connecting HR to other business functions
- Support the HR program of development across business with the performance review process, talent management, training, bonus reward schemes and pay reviews
- Manage effective holiday planning and absence costs, plus the labour budget
- Spearhead the maintenance of robust legal compliance and health and safety legislation within the business
- Work with Occupational Health, advise Managers how to reduce sickness, dealing with long term health concerns
- Be the Employee Relations expert for all aspects of HR processes
- Provide support for consistent meaningful listening groups, robust training plans, informative monthly newsletters, clear communication channels and celebrated success
- Be recognised as the HR centre of excellence for coaching, sharing best practice and supporting other departments with training, and consistency throughout the business on Employee Relations issues
- Reduce staff turnover using exit interview data, improved interview techniques
- Recognised as the Training and Development Store for excellence to support Senior Management training and Graduate training; ensured all training was delivered to the highest standard, and relevant to job role
- Support all aspects of the HR function including recruitment and selection, Employment law, Fair Treatments, Disciplinary and appeals, training and development
- First point of contact for HR related queries
- To liaise and assist Line Managers with recruitment by following agreed approval process
- Advertise any current job vacancies: internally and externally
- Assist the HR Manager with any interviews
- Issue contracts and HR documentation, following company procedure
- Undertaking all pre-employment checks
- Ensuring Line Managers follow Probationary Policy
- Carrying out New Starter induction meetings
- Offer support to managers in regards to sickness, maternity or disciplinary issues
- Provide general administration and an efficient support service as required eg updating of HR employee online database
- Providing external references on request
- Ensure critical HR processes are executed to time, such as Payroll deadlines and Performance Management plans, by collating documentation and assisting Managers with the process
- Build effective working relationships with staff at all levels, providing advice and guidance on a range of HR policies and HR related issues to support understanding and ensure effective communication of good HR practice
- To build both excellent and professional relationships with your business areas, managers and key stakeholders
HR Manager
- Work closely with the organisation’s senior leaders to develop an HR agenda that closely supports the overall aims of the employees, and the corporate KPI measures
- Making strategic decisions and coordinating key projects, highlighting future strategic objectives and policies for discussions, decisions and ratification
- Fundamentally responsible for aligning agendas toward a common goal, encouraging greater collaboration between departments, connecting HR to other business functions
- Affiliating internal teams to achieve set goals without compromising standards or levels of service, ensuring the consistent articulation of the corporate message
- Devising and acting on strategic projects, including enhancing performance management, business efficiency and effectiveness in relation to HR and organisational change and restructure
- Focusing on HR strategy and operational excellence, improving standards and particularly leadership development, talent management and succession planning
- Collaborating closely with the management team on HR policy and procedures, employment law, grievance/disciplinary, sickness/absence management, performance management, appraisals and training
- Developing the HR team, managing recruitment, retention and manpower planning in addition to ensuring positive employee relations
- Evaluating learning needs and building a continuous learning culture across the business, implementing a new induction programme for new starters, to fully embed goals and customer service values
- Proficiently safeguarding company exposure, taking ultimate responsibility for Right to Work in the UK compliance
- Personally presenting behavioural training on all aspects of leadership capability and customer service acumen
- Integrating a new training database to monitor and record all franchise/manufacturer training, ensuring accurate and current training plans
- Overseeing financial factors including labour cost, payroll, holiday booking, premia / overtime usage and absence management
- Incorporating apprentices in specific departments where there is a skill shortage, partnering with local colleges to source the right talent for the business
Internal Sales Administrator
- Responsible for handling incoming & outgoing customer calls & e-mails
- Processing a high amount of customer orders
- Providing full support in all areas of quotations for clients
- Developing relationship within target clients
- Product sourcing, liaising with suppliers via the phone and email
- Arranging deliveries
- Receiving customer orders by telephone, email and fax
- Responsible for input of all orders from UK
- Handling customer enquiries and resolve any problems that may arise
- Agreeing workload and priorities with Sales Administration Manager
- Validating and releasing orders
- Dealing with document filing in a timely and efficient manner
- Liaising with other departments where necessary
- Coordinating and responding to all correspondence for orders and shipments
- Supplying delivery information and deal with carrier enquiries
- Managing all point of sale orders received
- Providing verbal & written quotations and select standard products & offer prices
- Liaise with all departments to ensure customer requirements are achieved
- Providing order and shipment details
Payroll
- Prepare and enter payroll input. I.e. Reconciling clock hours, calculating holiday pay entitlement
- Processing statutory and company sick pay
- Processing maternity and paternity pay
- Monitoring time and attendance
- Generate reports from time and attendance system
- Processing new starters, leavers, change of circumstances, tax codes and attachments of earnings. All Inland Revenue administration and produce P45s and p60s
- Create payroll verification for authorisation.
- Transfer data from verification
- Produce payslips and reports for departmental managers, ensuring confidentiality at all times.
- Sending BACS Payments
- Providing and collaborating monthly and annual reports as required
- Work with HR Admin section to ensure processes are completed in a timely manner
- Develop integrated administration systems within the HR department.
- To calculate overtime, mileage and all temporary payments relevant to the monthly salaries payrolls
- To prepare and administer permanent changes to existing employee data
- To respond to queries from employees relating to their pay including all statutory deductions, using manual payroll calculation methods where necessary
- To provide information to internal and external customers of the payroll department whilst adhering to the Data Protection Act
- Responsible for all payroll queries and communications with a wide range of people over the telephone and in person to ensure a speedy, efficient and professional resolution.
- Liaise with other departments, internally and external contacts, i.e. HMRC, DWP, Jobcentre Plus, etc.
- Carrying out HR administration duties
- Keeping up to date with developments in legislation changes as they affect payroll and employees.
- Assisting with payroll yearend
- Ensure the week / monthly payrolls and pensions are administered in accordance with internal, statutory and contractual obligations and appropriate timescales
- Providing and collaborating monthly and annual reports as required
- Assist with collation of P9/11d data and demonstrate the ability to interpret large data sets & simplify complex concepts
Purchase Ledger
- Responsible for the day to-day running and co-ordination of accounts payable department
- Accurately processing all stock invoices
- Liaising with suppliers
- Liaising with suppliers and internal departments to resolve queries
- Matching, batching and coding invoices
- Inputting and processing invoices and credit notes
- Dealing with statement reconciliations
- Processing cash payments
- Making payment runs via BACS and cheque
- Posting direct debit payments from the company bank statements to the supplier accounts
- File invoices and statements
- Processing staff expense claims for employees
- Work out VAT payments
- Produce monthly reports
- Ad hoc Finance duties as required
- Assist in the preparation of purchase summaries
- Ensuring payments to suppliers are signed off paid in accordance with agreed terms
- Deal with customers in a calm manner
Sales Executive
- Responsible for the promoting the business through marketing, sales and networking activity
- Providing full support in all areas of quotations for clients
- Developing relationship within target clients
- Product sourcing, liaising with suppliers via the phone and email
- Supporting the renewals team including producing quotes using Microsoft Word and Excel
- Managing support pack processes
- Engaging appropriate personnel to build and broaden relationships
- Receive customer orders by telephone, email and fax
- Responsibility for input of all orders from UK
- Handle customer enquiries and resolve any problems that may arise
- Agree workload and priorities with Sales Administration Manager
- Validate and release orders
- Liaise with other departments where necessary
- Coordinate and respond to all correspondence for orders and shipments
- Supply delivery information and deal with carrier enquiries
- Manage all point of sale orders received
- Attend the visits with the Sales Manager with a view to conducting you own visits after the first few months
- Account manage contacts from the office initially with a view to moving into a field sales role
- Report directly to the Sales Manager
- Responsible for managing businesses that you source
Sales Ledger
- Day to day maintenance of the Sales Ledger ensuring all orders are processed to invoice stage
- Producing and processing credit notes on a daily basis
- Ensure all refunds are made on a daily basis
- Ensure all receipts are posted to correct accounts and allocated to correct invoices by means of ledger reconciliations
- Ensuring all payment channels are reconciled on a daily basis
- Undertaking of credit control duties
- Dealing with sales ledger statements and commissions
- Maintaining sales ledger allocations
- Data entry of cheques, cash receipts, vouchers and direct debit adjustments
- Administering refunds where necessary by BACs
- Monitoring of debts including querying outstanding fees
- Being the first point of contact regarding any accounts queries
- Interpreting information and raising relevant reports
- Setting up and credit checking of new customers
- Issuing of monthly statements
- Maintaining daily banking sheets
- Reviewing old orders
- Following up debtor queries and collections
- Chasing outstanding payments and minimising overdue debts
- Maintaining a good working relationship with the customer at all times
- Carrying out general administration duties
- Opening and credit checking new accounts
- Assist in month end processes as required by closing the sales ledger in a timely and accurate fashion
Telesales
- Cold calling potential clients from an existing database
- Keeping all records up to date
- Liaising with existing customers
- Working towards set targets
- Selling a range of products
- Responsible for sourcing new clients and orders
- Up-selling on existing clients
- Sending out company information to potential clients and customers
- Carrying out surveys with new customers
- Updating the company database and Excel spreadsheets with relevant information
- Responsible for setting up new accounts
- Producing sales forecasts and reports
- Building lasting relationships with customers
- General administration duties
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