Key Responsibilities and Accountabilities
- Work closely with the organisation's senior leaders to develop an HR agenda that closely supports the overall aims of the employees, and the corporate KPI measures
- Making strategic decisions and coordinating key projects, highlighting future strategic objectives and policies for discussions, decisions and ratification
- Fundamentally responsible for aligning agendas toward a common goal, encouraging greater collaboration between departments, connecting HR to other business functions
- Affiliating internal teams to achieve set goals without compromising standards or levels of service, ensuring the consistent articulation of the corporate message
- Devising and acting on strategic projects, including enhancing performance management, business efficiency and effectiveness in relation to HR and organisational change and restructure
- Focusing on HR strategy and operational excellence, improving standards and particularly leadership development, talent management and succession planning
- Collaborating closely with the management team on HR policy and procedures, employment law, grievance/disciplinary, sickness/absence management, performance management, appraisals and training
- Developing the HR team, managing recruitment, retention and manpower planning in addition to ensuring positive employee relations
- Evaluating learning needs and building a continuous learning culture across the business, implementing a new induction programme for new starters, to fully embed goals and customer service values
- Proficiently safeguarding company exposure, taking ultimate responsibility for Right to Work in the UK compliance
- Personally presenting behavioural training on all aspects of leadership capability and customer service acumen
- Integrating a new training database to monitor and record all franchise/manufacturer training, ensuring accurate and current training plans
- Overseeing financial factors including labour cost, payroll, holiday booking, premia / overtime usage and absence management
- Incorporating apprentices in specific departments where there is a skill shortage, partnering with local colleges to source the right talent for the business
Ideal Background of Candidate
- Strategic experience in a HR environment
- Relevant knowledge of employment legislation
- Up to date knowledge of developments in HR in the service sector
- Experience of providing advice and support on a range of key HR activities
- Proven track record of handling multiple employee relations cases
- Project management experience
- Multi-site experience
Key Skills & Expertise
- HR Policies and Procedures
- Leadership and management
- Research and Analysis
- Communication and Interpersonal skills
- Influencing and Decision making skills
- Project management
- Change management
- Training and Development
Competencies
- Management and leadership skills
- Ability to influence and motivate others
- Ability to work under pressure/resilience
- Motivated and driven/tenacity
- Strong Business Decision Maker
- Integrity
- Effective team player and builder of teams
- Effective and influential communicator
- Excellent organisational skills
- High level of accuracy and attention to detail
- Effective Problem solver
- Business Results Focus
- Resilience
- Ability to use your own initiative
- Ability to work to tight deadlines
- Proactive approach to work
- Project Management
